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Privacy & Support

User Data Deletion Instructions

Last updated: July 31, 2026. You can request deletion of your Artheek account and associated personal data at any time by following the instructions below.

Option 1: Delete Your Account in the App

  1. Open the Artheek app and sign in to your account.
  2. Open Settings and select Delete Account.
  3. Review the information shown and confirm your deletion request.
  4. Complete any identity verification requested by the app.

Option 2: Request Deletion by Email

Send an email from your registered email address to support@artheek.com with the subject Artheek User Data Deletion Request.

Include the following information:

  • Your full name.
  • Your registered email address and mobile number.
  • A statement confirming that you want your Artheek account and associated data deleted.
  • If you used Facebook Login, mention that your request includes data received from Facebook.
For your security, do not email your password, OTP, complete PAN number, bank password, or payment credentials.

Data We Will Delete

After successful verification, data associated with your account that is not legally required will be deleted or irreversibly anonymised. This may include:

  • Artheek account profile information, such as your name, email address, and mobile number.
  • Facebook Login information received by Artheek, such as your Facebook app-scoped user ID, name, email address, and profile picture, where provided.
  • Active login sessions, access tokens, stored device identifiers, and account preferences.
  • App usage and support data that is not required for legal, security, fraud-prevention, or regulatory purposes.

Data We May Be Required to Retain

As a financial-services platform, Artheek may have to retain certain records under applicable Indian laws and regulatory requirements, including SEBI, AMFI, taxation, anti-money-laundering, and audit obligations. These may include:

  • Mutual fund transaction and investment records.
  • KYC, PAN, bank-verification, tax, audit, and compliance records.
  • Records required to resolve disputes, prevent fraud, or comply with a lawful request.

Retained records will be restricted to permitted purposes and kept only for the period required by applicable law, which may be up to 8 years or longer where legally required.

Verification and Processing

1

Request received

We receive your in-app or email request.

2

Identity verified

We verify that the request belongs to the account holder.

3

Deletion processed

Eligible data is deleted or anonymised within 7 business days after verification.

We may contact you for additional verification. The processing period begins after the required verification is completed.

What Happens After Deletion?

  • Your Artheek account will no longer be accessible.
  • Active sessions and supported social-login connections will be invalidated.
  • Deleted data cannot be restored after the request has been completed.
  • Lawfully retained records will not be used for unrelated marketing purposes.

Need Help?

Email support@artheek.com or call +91 8446460329.

Read Privacy PolicyAccount Deletion Page